Take control of your subscription by learning how to manage your account status, cancel your services, or handle billing breaks.
Close Your Account
Thinking about leaving? Reach out to our customer support team for assistance or if you'd prefer, you can close your account yourself. You may close your account at any time. If you choose to close your account, it will expire at the end of your billing cycle and you will no longer have access to the platform. Even if you choose to stop using your account, your subscription stays active for the remainder of the billing cycle. The platform does not issue prorated refunds for the unused portion of the subscription.
To close your account:
- Open the platform.
- In the menu, click Settings.
- Select My Account.
- In the Overview Section, click Manage Subscription.
- Locate the specific subscription you wish to cancel.
- Click the Cancel Subscription.
- Follow the prompts to cancel your subscriptions. Note: Once your subscription is effectively canceled you will see a banner across the top of the Subscriptions screen with the date of expiration.
Deactivate Your Account
Deactivating your account works the same as closing. It will expire at the end of your billing cycle but your data will stay safe. To reactivate, simply log in and upgrade to a paid plan. Everything will be right where you left off.
Can I freeze or pause my account?
While you can’t freeze or pause your account, you can cancel it for now and come back anytime whenever you’re ready.
Delete Your Account
Your account data won’t be deleted when you close your account. If you'd like to permanently delete your account and all associated information, please contact support with a deletion request. Keep in mind that account deletion is permanent and irreversible, so your data will be lost and cannot be restored.
Billing and Cancellation Policy
Please check out our billing and cancellation policy. This article covers the billing process if you decide to close your account.
Remove Widgets After Deletion
When you delete your account, the widgets on your website won't be automatically removed. You'll need to remove them manually from your websites.
Frequently Asked Questions
Q: What happens to my data after I close my account?
The platform saves your account data so it remains ready for you if you decide to return. You can regain access to this information by logging in and upgrading to a paid plan.
Q: How do I completely remove all my information from the system?
You must contact the support team to request a permanent account deletion. This process is irreversible and removes all associated information from the platform.
Q: Do I need to do anything on my own website after canceling?
Yes, you must manually remove any widgets or code snippets from your website. Closing or deleting your account does not automatically remove these elements from your external site.
Q: Can I still log in after my account expires?
You can log in to the platform to reactivate your subscription. However, you will not have access to account features until you upgrade to a paid plan.
Q: Is there a way to pause my subscription without canceling?
The platform does not offer a traditional freeze option. You may choose to close the account or utilize a billing break if one is offered to you during the cancellation flow.
Q: How can I export my client data?
Contact customer support if you need assistance with exporting your data.
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