Sync Your Google Calendar to vcita using New 2-Way Sync
You can sync your Google Calendar with your vcita calendar to manage your schedule from one place. All events will be imported from Google to vcita and block time on your vcita calendar. Syncing your calendars will prevent your clients from booking when you are unavailable. When trying to book an appointment from your own calendar, you will be notified if the booking clashed with a google event.
Syncing your calendars can be done by clicking the sync banner on your vcita calendar.
When syncing your calendars, you can choose to import your google calendar into vcita, export your vcita calendar to your Google calendar, or both.
The initial sync includes calendar items from the last 30 days and the next two years.
Import your vcita calendar to your Google Calendar
When importing your Google calendar into vcita, you'll be able to view all of your Busy times on your vcita calendar, as long as you remember to mark the event as Busy time in Google.
Adding Google calendar items will help you make sure you prevent double bookings.
You can choose to keep your Google Calendar appointment details private and visible only to you on your vcita account.
Export your vcita calendar display to Google calendar
With the new 2-Way sync, you will see a new calendar added to your Google Calendar. You can locate this new calendar on the bottom left of the Google Calendar. When exporting your vcita account to Google calendar, a new calendar with your vcita business name (vcita) will be added to "My calendars" section as a new subscribed calendar.
If you're viewing your calendar from Mac or iPhone, make sure the exported calendar is selected there as well.
Once this sync is completed, which can take up to 24 hours, all changes that occur on your vcita calendar will be updated automatically on your Google calendar.
Migrating from the old version of Google Calendar sync:
Migrating from the old calendar sync includes disconnecting and re-connecting to the new two-way sync app. Your Google calendar will subscribe to your updated vcita calendar during this process, while the old synced calendar items are removed to prevent duplicates. When activating the new sync, please make sure to complete both steps and avoid stopping the process in the middle.
In the old version, when a booking request is confirmed, an appointment is rescheduled or canceled, an email confirming the changes is sent to the email address tied to your vcita account. The email contains a .ics file that allows the appointment to be added or updated on your primary calendar (Gmail, Outlook, Hotmail, Yahoo, iCal, etc.).
The new 2-way sync app offers improved syncing between calendars by creating a 'mirror' of your vcita calendar on Google and vice versa. This also eliminates the need for emails with .ics files that fill your inbox.
I can't connect to my google calendar from vcita
If you encounter issues connecting to your Google calendar, try logging out and then back into your Google account. Once you've done that, open the two-way sync app and try again.
If you still aren’t able to connect your Google account please contact support.
I can only see parts of my vcita calendar in my Google calendar
The google calendar sync may take up to 24 hours. If you still can't see some or all of your vcita calendar items on your new Google calendar, please contact support.
Updates I make on my vcita calendar are not visible in my Google calendar
The Google sync connection is immediate; sometimes, it can take a few minutes to get updated due to server issues. Try refreshing your browser after 15 mins. If you still can't see the update reflected on your Google account, please contact support.
I've added the new calendar to my iCal, but I still can't see my vcita calendar items in it.
If you've successfully synced your Google calendar and checked the box beside your business name on your iCal, try clearing the cache on your browser. You can access your browser's Help menu to locate step-by-step instructions on how to do this or view those steps
If you run into any issues syncing your Google calendar with your vcita calendar:
- Make sure that your browser is up to date. We recommend you use Chrome to sync your calendar the first time.
- Clear the cache on your browser. You can access your browser's Help menu to locate step-by-step instructions on how to do this. You can also see instructions on how to do that here.
- Refresh the page.
- Switch to a different browser. We recommend Google Chrome.
If the above steps do not resolve your calendar sync issues, please submit a ticket by using this link.