Connect Facebook Lead Ads to vcita

Take control of your marketing management by learning how to link your Facebook Lead Ads account to the platform. This integration ensures your pages and leads sync correctly for streamlined lead capture and communication.

Preparing Meta Business Suite

Meta changes its menu labels often, so your screen may look slightly different from these steps.

Save Meta AI Instructions and FAQs

Meta does not offer an export button for this content, so you must copy it manually to preserve your data.

1. Go to business.facebook.com and select your business Page.
2. Click Inbox in the navigation menu, then click Business AI (in some accounts this is under Automations).
3. Open the settings where you trained the AI and look for sections such as "Business information", "Instructions" (or "Guidance"), "FAQs", and "Tone".
4. Copy the text from each section into a document, including every FAQ question and its answer.
5. In the Inbox, click Automations and check for older automated replies, including suggested FAQ responses, contact info, location, hours, and away messages.
6. Save the document so you can paste this content into the platform AI Chat Receptionist knowledge settings later.

Disable Meta AI Responses

You must disable Meta's native responses to prevent customers from receiving duplicate replies.

1. In Meta Business Suite, click Inbox and open Business AI (or Automations).
2. Locate the toggle that controls AI responses for Messenger and switch it off.
3. If Business AI is active for Instagram and you are connecting Instagram to the platform, switch that off as well.
4. In Automations, turn off any instant replies and FAQ responses.
5. Send a test message to your Page from a personal account to confirm Meta's AI no longer responds.

Connecting Facebook Lead Ads

Follow these steps to authorize the connection between your Facebook account and the platform.

1. Open the platform.
2. Click App Market.
3. Click Facebook Lead Ads.
4. Click Install app.

5. Click Open app.

   

6. Click Get started.
7. Click the link indicated by the text "Click here."
8. Click Continue.
9. Click Activate only current pages.
10. Click inTandem will grant access to your existing Pages and to Pages you create in the future.
11. Click Continue.
12. Click Save.
13. Click Close.

Once connected, new leads from your Facebook forms will appear in your Inbox. You can now close the window and exit the setup.

Frequently Asked Questions

Q: What is the first step to start the integration?

You must open the platform and navigate to the App Market, then Facebook Lead Ads section to begin the installation.

Q: Which button should I click after installing the app?

After you click Install app, you must click Open app to proceed with the configuration.

Q: How do I grant the platform access to my Facebook pages?

During the setup, click "inTandem will be granted access to your current Pages and Pages you create in the future" to ensure the platform can access your business pages.

Q: What should I do if the interface language changes during setup?

The source document indicates that several steps, such as clicking Continue and Save, appear in Spanish during the Facebook authorization flow.

Q: Where do my new leads appear after the setup is complete?

Once the connection is established, new leads from your Facebook forms will automatically appear in your Inbox.