Take control of your payment options by learning how to activate TWINT for your Swiss customers. This guide explains how to enable TWINT through your Stripe integration to offer a localized payment experience in Swiss Francs.
Prerequisites for TWINT
Before you begin the activation process, ensure your account meets the following requirements:
- Your account currency must be set to CHF (Swiss Francs).
- You must have an active Stripe account connected to the platform.
- Your website or Terms & Conditions must clearly display your exact company name, full business address, and at least one direct email address or phone number.
Activate TWINT in Stripe
To offer TWINT as a payment method, you must enable it within your Stripe Dashboard.
- Log in to your Stripe Dashboard.
- Click the gear icon to open the Settings menu.
- Under "Product settings", select Payments.
- Click the Payment methods tab.
- Locate the "Bank redirects" section.
- Find TWINT in the list.
- Click Turn on or select Show details and then click Activate.
Customer Checkout Experience
Once Stripe approves your account, you should be able to process TWINT payments. If not, please contact our platform support for assistance.
Frequently Asked Questions
Q: Why is TWINT not appearing at checkout for my customers?
The platform only displays TWINT as a payment option when the transaction currency is set to CHF. Additionally, Stripe must approve your account verification before the method becomes active.
Q: What contact information must I display on my website for TWINT compliance?
You must provide at least one direct email address or a phone number in your legal notice or Terms & Conditions. Stripe verifies this information during the onboarding process.
Q: Do I need to add special code to my website to show the TWINT button?
No, the platform automatically displays TWINT to your customers if you use Stripe Checkout or Elements with dynamic payment methods enabled. The option appears as soon as Stripe approves your activation.
Q: Can I use TWINT if my account is set to USD or EUR?
No, the source document states that your integration must charge in CHF (Swiss Francs) for TWINT to function. TWINT will not display for any other currency.
Q: How do I know if Stripe has approved my TWINT activation?
You can check the status in your Stripe Dashboard under the Payment methods tab. The status will change from "Pending" to active once Stripe completes the verification of your business details.
Q: What business address details does Stripe require for TWINT?
You must list your full business address, including the street name, house number, postal code, and city, in your legal notice or imprint. Stripe requires this physical address to verify your store's compliance.
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