Client's Guide to the Client Portal
The client portal is a simple, secure way to get in touch with our business, book appointments, make payments and much more!
Bookmark us for Later!
We will provide you with link to our private client portal. Add us to your bookmarks list to easily reaccess the client portal in the future, or if you are on mobile, you can add a shortcut to your home screen.
Android:
1. Open the link in the Chrome Browser and click the ⋮ icon.
2. Select Add to Home Screen.
iPhone:
1. Open the link in the Safari Browser and click the 
icon.
2. Select Add to Home Screen.
How to Log in
We will provide you with a link to our private client portal. Just log in to view your account and activities.
To log in:
1. Click My Account on the right-hand side.
2. In the login screen, make sure to enter the email address you normally use to schedule with us.
3. If we have your phone number on file, you will receive your login code via text message. If not, you will receive an email.
4. Enter your login code.
5. If you have multiple items or individuals managed under your account, you will be asked to select one at login. You will be viewing the activity of and performing actions for the item you select. You can switch at any time once you're logged in.
Your Client Portal Dashboard
Your dashboard will give you a snapshot of any upcoming appointments, outstanding payments and new files available for download.
Use the left panel to view your past activity: bookings, payments, documents etc. Complete actions using the action buttons on the right panel. Click the notifications indicator to view new messages or updates.
Click the hamburger 
icon in the top left of the window to access the quick navigation menu or logout.
Access the dropdown in the upper right to switch between accounts (where applicable).
Online Scheduling
You can schedule and manage bookings from your client portal. Start by selecting the Bookings option from the menu on the left.
Booking an appointment
1. Click on the + icon in the bottom right to set a new appointment.
2. Select a service from the menu and then select a time slot that works for you.
3. Don't see availability? Get in touch with us.
4. When your booking is confirmed, you will get a booking confirmation containing appointment details. The new appointment will also appear in your client portal.
View upcoming appointments and appointment history
You can view all your upcoming appointments in your client portal, as well as your history of appointments.
- Click on the Upcoming tab to view upcoming bookings.
- Click on the Past tab to view your appointment history.
Rescheduling an appointment
You can reschedule an upcoming appointment from the Bookings page, just click Reschedule under the booking. If the reschedule option is unavailable, the window for rescheduling has passed. Get in touch with us directly.
Canceling an appointment
You can reschedule an upcoming appointment from the Bookings page, just click Cancel under the booking. If the cancel option is unavailable, the window for canceling has passed. Get in touch with us directly.
Online Payments
Easily view all your pending payments and make payments online. The client portal will keep track of your invoices and receipts for you, and you can download them at any time. To get started, select Payments from the menu on the left.
Make a payment
1. Click on the + icon in the bottom right to make a new payment.
- Or, click Pay Now next to any open payment to pay the outstanding amount.
View pending payments and payment history
You can view all your open payments and past payments you have made in the Payments section of the client portal.
- Click on the Open tab in the upper right to view outstanding payments.
- Click the Paid tab to view past payments.
Download Invoices/Estimates
1. Click on any invoice or estimate to view the details page.
2. Click the print or download icons in the upper right-hand corner to print or download a PDF.
Download Receipts
1. Click on any past payment to view the receipt.
2. Click the print or download icons in the upper right-hand corner to print or download a PDF.
Documents
The client portal stores all the documents we have shared with you. In the Documents section, you can view and download documents, as well as share documents with us securely.
Send a Document
1. Select any Share Document action from the menu on the right-hand side.
2. In the popup, click on the Select your files box to select files from your local storage. You can select multiple files at once.
3. Give your document a name (if only one document).
4. Optionally, add a message.
5. Click Submit to send your document to us.
Download a Document
1. Select the Documents link from the menu on the left.
2. You will see all your documents listed. Click on the document you would like to download.
3. On the document page, click Download.
Secure Messaging
You can use the client portal to contact us at any time. Click Send message in any conversation to send us an update, or compose a brand new message.
Send a Message
1. Select any Contact action from the menu on the right-hand side.
2. Fill out the Subject line and Message.
3. Click Submit to send your message. We will be in touch as soon as possible!
Logging Out
When you are finished with your session, click the hamburger icon in the top left of the window and select Logout.
