Setting Your Booking Reminders and Intake Form

In this article, you’ll learn how to set up automatic confirmation messages, appointment reminders & post-appointment follow-ups that help you keep your clients and your business on track!

Important: The settings described in this article affect the default notifications and intake form for all your services. You can customize the settings for a specific service in your Service Settings.

Booking Notifications

To get started, open the Settings menu and click Auto Client Messages. At the top of the page that opens, make sure the Booking tab is selected.

Appointment confirmation messages

Under Booking request auto-reply (shown above), you can type a customized message that is added to the content of the confirmation email that clients receive when they book with you online. You can use the editing tools provided to add emphasis, color, links, etc.

If you’d like your clients to get confirmation messages by both email and SMS, check the box under Booking confirmation.

If you want, you can change the content of the message, by updating the text inside the gray box.

Click Save at the top of the page when you are done editing.

Appointment reminders

By default, clients receive one email reminder 15 minutes before the appointment. The Reminders settings let you change the time frame and choose how many reminders to send. You can send up to 2 reminders.

To change the timeframe, click the list to open it, and select the option you prefer. If you don’t want to send a reminder, click Disabled.

If you want to send clients reminders by both email and SMS, check the Send via text message box.

You can change the content of the message by updating the text inside the gray box.

Post-appointment follow-up options

The Follow-up options let you choose how you prefer to follow through with clients who have completed appointments. Select an option from the Follow-up list.

Learn more: If you need more details on how to set up these automatic booking messages, and the different settings options, go to the Automatic Client Messages article.

Additional text messaging options

If you choose to send SMS confirmations and/or reminders, consider these options for setting up messaging capabilities.

Setting a Sender Name

If your business is located outside of the USA, Canada and France, you can set a sender name that is displayed to recipients of your text messages. This is a nice option if you want clients to be able to see who the SMS is from and recognize your business, rather than just seeing the phone number itself.

Important: The chosen name will not be displayed to clients located in the above countries. The display of the sender name is subject to local service provider regulations.

Step 1: Go to the Settings menu, click Business Info, and check the box under Sender Name.

Step 2: Enter the sender name you want your clients to see and save your changes.

Changing the client notification number

On the Client Card, you have one field set for a Mobile Number. This will allow you to send SMS notifications to your client. To update this information, go to the Client Card and click on the pencil icon on the top right hand side under Contact Info. Update the number to the new one and click save.

Get paid upon booking

Learn how to add a fee to your service and ensure that a client is required to pay upfront for the service while scheduling their appointment.

Step 1: Go to your Settings tab in your main menu and click on My Services.

Step 2: Click on your service.

Step 3: Scroll down to Price and click on the Service fee options drop-down menu. Select Paid - Require to pay at booking

Step 4: Enter the desired fee and click Done.

Note: If you’ve chosen to accept payments in other currencies (i.e., multiple currencies) in your Payments Settings, you will also be able to select your desired currency for this service.

Customizing your client intake booking form for a specific service

You can customize the intake form for by service.

Step 1: From the Settings menu, select My Services. Scroll to the relevant service and click it to open the Edit Service page.

Step 2: On the right side of the page, click Client intake form. Then, click Add/Edit > Add Field.

Step 3: You’ll be guided to define further settings for the field you’ve added. Once you’re done filling out all the information, click Save.

Now, once a client books an appointment for this service, the new field will appear together with the rest of the contact information field, as you see here:

Important: These settings affect the client intake form for a specific service. To make changes that affect all services, do so from your Client Card settings.

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