vcita Billing & Cancellation Policy

Take control of your account status by learning how to manage your subscription, close your account, or correct billing errors.

Cancel Trial Subscription

If you currently use a trial, it will automatically expire at the end of the trial period. You do not need to take any action to cancel your trial. The platform will not charge you unless you choose to upgrade to a paid subscription. If you decide not to upgrade, your trial ends automatically after 14 days.

Update Your Card Payment Information

To update your billing information and ensure your subscription remains active, follow these steps:

1. Open the platform.
2. In the menu, click Settings.
3. Select My Account.
4. Scroll down to the billing section and click Update Billing Info.
5. Enter your new card details.
6. Click Update Billing Information.

Your new payment details will be used to process your future payments.

Update Payment Method via PayPal

If you are paying by PayPal and want to update the card your subscription is billing to, you can do the following:

On a Desktop or Web Browser:

1. Log in to your PayPal account.
2. Click the Settings (gear icon) in the top right corner of the page.
3. Click on the Payments tab at the top of the screen.
4. Select Automatic Payments (sometimes listed as Subscriptions and saved businesses).
5. Select vcita from the list on the left.
6. Under the Payment method section, click Change or the edit icon next to your current card.
7. Select your new card from the list, or click Link a new card if it is not added yet.
8. Click Save.

On the PayPal Mobile App:

1. Open the app and tap the Me or Profile icon.
2. Tap Subscriptions or Automatic Payments.
3. Locate vcita from the list of Subscriptions. If you cannot locate it, click on Linked Businesses.
4. Look for your preferred payment method and tap Change or Manage.
5. Select your new card and confirm the update.

Close Your Account

You may close your account at any time. If you choose to close your account, it will expire and you will no longer have access to the platform. Even if you stop using your account, your subscription stays active for the remainder of the billing cycle. The platform does not issue prorated refunds for the unused portion of the subscription.

To close your account:

1. Open the platform.
2. In the menu, click Settings.
3. Select My Account.
4. Click the Close Account link located under the "Change Plan" button.
5. Click the Permanently close my account button.

Deactivate Your Account

Deactivating your account functions the same as closing it. The account expires at the end of your billing cycle, but the platform keeps your data safe. To reactivate, log in and upgrade to a paid plan or contact customer support. You will find all your data exactly where you left it.

Dealing with Payment Interruptions

If you have a monthly or annual subscription and the platform cannot process your payment, your account enters a reminder period. The platform sends a reminder to help you update your payment details. If the payment remains unpaid, the account status changes to "expired."

Correcting a Billing Plan Selection

If you selected an annual billing plan by mistake and intended to choose monthly billing, you must first check your email for a billing confirmation to verify which plan the platform charged you for. Contact the support team within 72 hours of the annual charge to request a switch to the monthly plan. Once you receive confirmation from the support team that they have updated your plan and issued a refund for the annual charge, you should monitor your original payment method for the refund, which typically appears within 3 to 5 business days.

Frequently Asked Questions

Q: Will I get a refund if I close my account in the middle of a billing month?

The vcita does not provide prorated refunds for unused time. Your subscription remains active until the end of your current billing cycle, at which point the account expires.

Q: What happens to my data if I deactivate my account?

The vcita stores your data securely even after deactivation. You can access your information again by logging back in and upgrading to a paid plan or by contacting support.

Q: Can I change from an annual plan to a monthly plan after one week?

You must contact support within 72 hours of the initial charge to request a plan correction from annual to monthly. Requests made after this 72-hour window may not be eligible for a refund or plan change.

Q: Can I change my credit card information?

Yes, you can update your payment method at any time through the My Account settings. Keeping your billing information current helps prevent service interruptions or account expiration.

Q: Can I change the card that is being charged if I pay using PayPal?

Yes. You can update the card associated with your subscription directly within your PayPal account settings under Automatic Payments. Detailed steps for both desktop and mobile are provided in the "Update Payment Method via PayPal" section above.

Q: Will I automatically be charged for my billing?

Yes, when you signed up with the platform, you agreed to the terms of service which included recurring billing. Please view our Terms of Service here.

Q: Can I download my data before closing my account?

Yes, it is highly recommended to export your client list, payment history, and other important records before you finalize the account closure process, as you will lose access to the platform immediately. If you need assistance with exporting your data, please contact our support team.

Q: What if I want to delete my account and all of my data?

If you wish to have your account and all associated data permanently deleted from our systems, please contact our support team. Please note that this action is irreversible and all information will be lost.