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Track Transactions and Payouts with vcita

Payments by Intandem Transactions

Accept payments with confidence and keep your accounting on track. Check the status of each transaction, review any fees, follow payment activity, and use filters to find what you need.

Filters

Use the options below to filter and find the transactions you’re looking for:

  • Transaction Time: Select a time frame to find transactions from a specific period.
  • Cardholder Name: Search for transactions by entering the cardholder’s name.
  • Status: Filter transactions by status: Approved, Captured, Failed, or Settled.

After setting your filters, click the reload button mceclip1.png to see your results.

Tip: If it’s the beginning of a new month and you’re reviewing last month’s transactions, be sure to use the "2 months ago" filter. This ensures you're looking at the full set of data for the month you have in mind.

Reset filters

To reset filters:

  1. Click the more options icon image.png.
  2. Click Reset Filters.

Transaction Statuses

Below is what each transaction status means so you can understand where your payment stands:

  • Approved: The customer’s bank or card issuer has authorized the transaction.
  • Captured: The approved funds have been successfully claimed from the customer’s account.
  • Failed: The transaction was unsuccessful and didn’t go through.
  • Settled: This transaction is settled and should appear in your next withdrawal within 24-48 business hours.

Payouts

See when payouts are sent, view their status, and keep up to date with the amounts and payment details.

Filters

You can filter your transactions by adjusting the following filters: 

  • Date created: Select a time frame to find transactions from a specific period
  • Status: Filter by transaction status: Requested, Processing, Processed, Failed, or Denied.
  • Account Number: Search by the account number of the recipient being paid.

After setting your filters, click the reload button mceclip1.png to see your results.

Note: The only fee not shown in your transaction report is the $0.25 withdrawal fee, which is automatically deducted from each withdrawal.

Reset filters

To reset filters:

  1. Click the more options icon image.png.
  2. Click Reset Filters.

Payout Statuses 

Below is what each payout status means so you can understand the progress of your payments:

  • Requested: Payment request has been received.
  • Processing: Your payment is being prepared for payout.
  • Processed: The payment has been successfully sent to the bank account.
  • Failed: The transaction was unsuccessful and didn’t go through.
  • Denied: The payment request was declined.
  • Returned: The payment has been sent back.

Download Transactions and Payouts

Download your transactions or payouts whenever you need to.

To download your transactions or payouts:

  1. Open the platform.
  2. Click Sales.
  3. Click Transactions & Payouts.
  4. Click the more options icon image.png.
  5. Click Download.
  6. Select Format.
  7. Choose a paper size.
  8. Optional: Check the boxes to Expand table to show all rows or Arrange dashboard titles in a single column.
  9. Click Download.

Customize Your Table

Use these options to adjust how your table looks. 

Click the more options icon image.png next to the header title to get started:

  • Freeze: Keep one or more columns visible while scrolling sideways.
  • Copy Values: Copy the content of selected cells to your clipboard.
  • Autosize All Columns: Automatically adjust column widths to fit their content.
  • Reset All Column Widths: Return all columns to their original default widths.

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