Managing incoming lead calls and enhancing customer engagement is crucial for any business. The Calls & Texting App provides a comprehensive solution for businesses to receive calls on a dedicated toll-free number, capture leads, and document conversations efficiently. This article guides you through the app's features and how to leverage them for your business.

Call Management Capabilities

• Receiving Calls: Ensure you can receive calls on your business's toll-free number, forwarded to a number of your choice.
• Lead Capturing: Set up the system to recognize callers by phone number and create new leads as necessary.
• Call Status: Activate indications for missed or answered calls.
• Call Recording: Enable recording to document calls on the conversation page automatically.
• Call Forwarding: Configure call forwarding to direct calls to the appropriate staff.
• Working Hours: Define your business hours to prevent calls during off-hours.
• Auto-Voice Message: Set up a message for missed calls or calls received off-hours.

Getting started with Calls & Texting

1. Log into the platform.
2. On the left menu, click App Market

3. Click the Calls & Texting App.
4. Install the app by following the on-screen instructions.
5. Under Call Forwarding, select the Staff you want to receive incoming calls,.
6. Add their phone number for forwarding.
7. Under “Availability”, select hours for call forwarding.
8. Under “Greeting message,” select and customize an English greeting, if desired.
9. Under “Call recording,” check the box to record calls. Choose which message customers hear upon calling. 
10. Under “Missed calls,” choose the length of time for a call to ring before it is considered missed. Select a message and customize as desired.

 To activate 2-way Texting

1. Toggle texting on.
2. Enter all required information. Please ensure this information is accurate or it may lead to delays in verifying your number.

3. Click Save and continue. 
4. Wait for an email notification that the number has been verified for two-way texting.  This process may take up to 5 weeks for the carrier to approve.

FAQ's

Q: What countries can have the app?

A: Any country with a +1 country code

• United States
• Canada
• Bermuda
• Anguilla (+1-264)
• Antigua and Barbuda (+1-268)
• Bahamas (+1-242)
• Barbados (+1-246)
• British Virgin Islands (+1-284)
• Cayman Islands (+1-345)
• Dominica (+1-767)
• Dominican Republic (+1-809, +1-829, +1-849)
• Grenada (+1-473)
• Jamaica (+1-876)
• Montserrat (+1-664)
• Northern Mariana Islands (+1-670)
• Puerto Rico (+1-787, +1-939)
• Saint Kitts and Nevis (+1-869)
• Saint Lucia (+1-758)
• Saint Vincent and the Grenadines (+1-784)
• Sint Maarten (Dutch side) (+1-721)
• Trinidad and Tobago (+1-868)
• Turks and Caicos Islands (+1-649)
• United States Virgin Islands (+1-340)

Q: What languages does the app support?

A: Currently, we only support English.

Q: What if I already have Tow-Way Texting enabled?

A: Download the app to activate the calling feature. You do not need a new number.

Q: How much is the app?

A: It is FREE with the Platinum Subscription. For any other plan please view the current pricing under the App Market tab.