Connect vcita to Facebook Messenger

Take control of your social media communications by learning how to connect your Facebook Business Page to the platform. This integration allows you to receive and respond to Facebook messages directly from your centralized inbox, ensuring all client interactions remain documented in one location.

Connecting Facebook Messenger

Follow these steps to link your Facebook Business Page to the platform.

1. Open the platform.
2. Click App Market.
3. Click Facebook Messenger.
4. Click Install App.
5. Click Open App.

6. Click Get started.

   

7. Log into your Facebook Business Page.
8. Choose either:
   • "Opt in to all current and future pages" or 
   • "Opt in to current pages only" and select the pages.
9. Click Continue.
10. Choose the Businesses you want inTandem to access or Opt in to all current and future businesses.
11. Follow the prompts to link your Facebook Business Page to the platform.
12. Click Continue.
13. Click Save.
14. Click Got It to close the dialogue box.
15. If the connection was successful, you will see these dialogue and the green CONNECTED icon.

Managing Facebook Conversations

Once connected, the platform transforms how you interact with clients by centralizing your communication channels and automating lead capture.

Communication Rules

The integration operates under specific parameters to maintain secure and timely communication:

• You can only reply to conversations that a client initiates.
• Each conversation session remains active for 24 hours.
• The platform does not save messages written before the identification process.

Integration Benefits

Using this integration provides several tools for managing client relationships:

• Automatic Lead Capture: New prospects who message your page are automatically added to your contact list, turning social media engagement into a growing database.
• Centralized Hub: View all messages from your Facebook Business Page in one unified inbox, eliminating the need to switch between apps.
• Documented Conversations: The platform automatically saves conversations in the client card for future reference.
• Cross-Channel History: Review a client's interaction history across different messaging channels in a single view.
• Quick Reply Functionality: Use quick reply features to respond to client inquiries efficiently.

Disconnecting Facebook Messenger

Follow these steps to disconnect your Facebook Business Page to the platform.

1. Open the platform.
2. Click App Market.
3. Click Facebook Messenger.
4. Click Open App.
5. Next to the connection you want to end, click Disconnect.
6. Click Disconnect.
7. Click App Market.
8. Click Facebook Messenger.
9. Click Uninstall.
10. Click Uninstall.

Frequently Asked Questions

Q: Can I start a new conversation with a client via Facebook Messenger?

No, you can only reply to conversations that the client initiates.

Q: How long do I have to respond to a message from a client?

Each conversation session remains active for a 24-hour window.

Q: Will my previous Facebook messages appear in the platform after I connect?

No, the platform does not save messages that were written before the connection process.

Q: Does the platform automatically create new client profiles from Facebook?

Yes, when a new lead messages you on Facebook, the platform automatically captures their details and stores them in your centralized hub.

Q: Can I connect a personal Facebook profile instead of a Business Page?

No, the platform requires a Facebook Business Page for this integration.

Q: What languages does the Facebook Messenger integration support?

This feature is available in English only.