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vcita Help and FAQs
Get help with specific vcita features and Frequently Asked Questions
Menu
FAQs
Business and staff
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How can I change the email address on my account?
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Staff Roles and Permissions
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My Staff Member did not get Their Account Activation Email
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Staff Assignment and View Permissions
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Use Email Aliasing to Create Multiple Users or Clients With the Same Email Address
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Adding a Lunch Break to My Schedule
See all 19 articles
- How can I change the email address on my account?
- Staff Roles and Permissions
- My Staff Member did not get Their Account Activation Email
- Staff Assignment and View Permissions
- Use Email Aliasing to Create Multiple Users or Clients With the Same Email Address
- Adding a Lunch Break to My Schedule
Inbox
Email and notifications
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Why are Emails/Notifications not received or marked as spam?
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Set Email and SMS Appointment Reminders
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How to CC additional email addresses on all account notifications
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Invite Clients to Interact via Email
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There has been a failure delivering mail to my email address error
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Setting a Sender Name for Your Text Messages
See all 23 articles
- Why are Emails/Notifications not received or marked as spam?
- Set Email and SMS Appointment Reminders
- How to CC additional email addresses on all account notifications
- Invite Clients to Interact via Email
- There has been a failure delivering mail to my email address error
- Setting a Sender Name for Your Text Messages
Clients
Booking
Payments
Calendar and calendar sync
Marketing
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Working with Announcements: Overview
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Creating and Working with Coupons
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Can I add multiple images and buttons to my campaign message?
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My Campaigns are Blocked/Bounce Rate Exceeded
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Campaign message will not be sent: Blocked and Unsubscribed Clients
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Can I add an unsubscribe link to my announcements and automated campaigns?
See all 23 articles
- Working with Announcements: Overview
- Creating and Working with Coupons
- Can I add multiple images and buttons to my campaign message?
- My Campaigns are Blocked/Bounce Rate Exceeded
- Campaign message will not be sent: Blocked and Unsubscribed Clients
- Can I add an unsubscribe link to my announcements and automated campaigns?
Documents
Online presence
Website widgets
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Add the Pop-up Widget to Your Website With HTML Code
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Customize Your Pop-up Widget
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Add the Contact Form or Scheduling Calendar Widget to Your Website with HTML Code
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How do I put multiple Scheduling Calendar Widgets on my website?
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Embed the Contact Form on Your Website
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The popup widget floating action buttons do not appear on mobile
See all 16 articles
- Add the Pop-up Widget to Your Website With HTML Code
- Customize Your Pop-up Widget
- Add the Contact Form or Scheduling Calendar Widget to Your Website with HTML Code
- How do I put multiple Scheduling Calendar Widgets on my website?
- Embed the Contact Form on Your Website
- The popup widget floating action buttons do not appear on mobile
Integrations
Mobile app
- Getting Started Video Tutorial
- How do I change my password?
- How do I clear my cache?
- How to Take a Screenshot on Your Device
- How can I change the email address on my account?
- Staff Roles and Permissions
- Why are Emails/Notifications not received or marked as spam?
- Set Email and SMS Appointment Reminders
- How to CC additional email addresses on all account notifications
- How do I export my client data?
- Importing Contacts to Your Client List
- Merging Duplicate Clients
- Troubleshooting Availability: Why Is My Service Not Showing for Online Scheduling?
- How Do I Export My Appointment Data?
- Does vcita charge transaction fees?
- How do Payment Payouts work with vcita?
- Online Payment Processing Settings
- How to Create a Payment Link or Button for Your Website
- How to Issue Refunds
- How to Save a Credit Card on File
- Sync vcita Appointments to Your Personal Calendar
- Sync Your Google Calendar With vcita
- Automatically Add vcita Appointments to my Google Calendar
- Working with Announcements: Overview
- Creating and Working with Coupons
- Can I add multiple images and buttons to my campaign message?
- My Campaigns are Blocked/Bounce Rate Exceeded
- What file extension types can I upload to My Documents?
- How much document storage space do I have?
- Customize Your Client Portal URL
- Customize Your Client Portal
- How to Create a Direct Link
- Add the Pop-up Widget to Your Website With HTML Code
- Customize Your Pop-up Widget
- Add the Contact Form or Scheduling Calendar Widget to Your Website with HTML Code
- How do I put multiple Scheduling Calendar Widgets on my website?
- Use Zoom in vcita for Appointments and Events
- Adding a Call To Action Button to Your Facebook Page
- Connect Your QuickBooks Account to vCita
- vCita REST API for Developers