Tired of juggling multiple calendars and double-booking appointments? Unify your schedule and streamline your workflow by syncing your Google Calendar with your app calendar.
Getting Started with Google Calendar Sync
The initial sync process may take up to 24 hours. During this time, some of your calendar items may not be available. The initial sync includes calendar items from both the past 30 days and the next 2 years. For your convenience, you can choose to schedule the sync during non-working hours.
To sync your calendars:
- Open the platform.
- Click Calendar.
- Under "Synced Calendar", click Connect.
- Next to Google Calendar, click Connect.
- Click Next.
- Log in to your Google account.
- Click Continue.
- Click Allow.
- Check the Google calendars you want to impact your availability.
- Optional: Click the toggle button
to keep your external (Google) calendar private.
- Click Next.
- Keep the toggle button
enabled to export your Google calendar. Click to skip the export.
- Select the calendar to export your platform calendar to. (Main Calendar is recommended)
- Optional: Click the toggle button
- Click Sync.
- Choose Sync now or Schedule for 1:00am.
Tip: Google Calendar's default setting for "All Day" events is "Free" time, so change it to "Busy" to block it off on your app calendar.
Creating a New Calendar
If you choose to create your calendar as a new calendar rather than syncing to your main calendar, this may result in double bookings (Bookings won't sync as "Busy" on your main calendar). You'll need to share your new calendar with anyone you want to see it.
If you're viewing your calendar from a Mac or iPhone, make sure the exported calendar is also selected on your device.
Important: You can only change calendar items on the calendar you used to create them. If you want to change an appointment booked via the app, use the app. If you want to change a Google event, it needs to be changed on Google calendar.
Disconnecting Google Calendar
When disconnecting Google Calendar, all events and appointments will also be removed. Before completing the process, you can choose to keep all existing events and appointments.
To disconnect for quick access later:
- Open the platform.
- Click Calendar.
- Next to "Synced Calendar", click the settings icon
.
- Click Disconnect.
- Confirm.
FAQ
Why did I stop receiving email notifications for calendar updates?
With 2-way sync activated, we've taken steps to reduce inbox clutter by turning off redundant email notifications. You can turn them back on in your email template settings.
Why can't I connect to my Google calendar?
Try logging out and back in to your Google account. Then open the two-way sync and try again. If you still aren’t able to connect your Google account please contact support.
Why can I only see parts of my app calendar in my Google calendar?
Google calendar sync may take up to 24 hours. If you still can't see your app calendar items, please contact support.
Why can't I see updates I made on my calendar in my Google calendar?
It may take up to 15 minutes for the sync to complete. After 15 minutes, try refreshing your browser. If you're still having difficulties, please contact support.
Why isn't my new iCal calendar visible on my Google calendar?
If you've synced your Google calendar and checked the box next to your business name on iCal, try clearing your browser's cache.
Tip: If you run into other issues syncing your Google calendar, make sure your browser is up to date. We recommend Chrome for best results.
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