Make sure your client has already purchased a package (or you have added the package manually to their client account). To avail and use their prepaid package bookings, your client must be logged into the client portal using the same email address that you have on file associated with their client card in vcita. It should be the same client card with the package attached.

Your client can then proceed to book their appointment as usual. After booking a valid service associated with the package and choosing a time and date, the payment and checkout step is skipped and the package is applied automatically.