If you are seeing this error on your account, then emails which were sent to the email address you have registered with vcita were not successfully delivered. This may be because of a typo or security settings. You may need to whitelist reply@vcita.com and no-reply@vcita.com or check with your email service provider to understand why the emails were blocked. Please review the following article for more information:

Why are Emails/Notifications not received or marked as spam?

After you have completed the above steps, please contact vcita support to re-verify your email address.