If you notice you have been double-booked in vcita, it is usually because one or both of the appointments were set manually on the calendar by a staff member.

To check the source of the booking:

1.  Start in your vcita Calendar and click on the double-booked appointment.
2. Click the View Conversation button near the top of the page.
3. In the upper-right hand corner of the conversation, you will see the source of the conversation. The initiated by staff source indicates that the appointment was booked by you or a staff member.