Collect Tips allows your clients to show their appreciation for your hard work by giving them an option to add a tip during online payments.
Purchase Collect Tips
To Purchase Collect Tips:
- Open the platform.
- In the left panel, go to the App Market.
- Find and click on Collect Tips.
- Click Purchase App.
- Choose your payment method.
- Click Submit Purchase to complete your order.
Set Up Collect Tips
To set up Collect Tips:
- Open the platform.
- Go to Settings
- Choose Billing & Invoicing.
- Click the Taxes & Tips tab.
- Select your preference under "Offer tips when" to enable tipping.
- In "Default Tip Options," enter up to three tipping percentages.
Note: Collect Tips cannot be disabled for specific services, staff, or clients.
How to Leave a Tip
Tips can only be added through the Client Portal.
To leave a tip:
- Open the Client Portal.
- Click the Make a Payment button.
- Enter the payment details.
- Click Continue.
- Choose the amount you want to tip.
- Click Proceed to payment.
Manage Tips
Post-service tipping
Clients can add a tip after paying for a booking or using a prepaid package by visiting the Client Portal and selecting Leave a Tip on the booking list, meeting or invoice.
Add tips manually
You or your staff can add tips manually when recording a payment, charging a card, or after a service is paid for.
- Recording a payment or charging a card:
- Click the Add Tip dropdown menu.
- Choose a tip percentage or enter a custom amount.
- After a service is paid for:
- Select the service or product on the Billing & Invoicing page.
- Click Add Tip.
- Choose a tip percentage or enter a custom amount.
Track your tips
Track your tips on the Payments Received page.
To track your tips:
- Open the platform
- In the left panel, click Payments.
- Select Payments Received.
Note: The "Add Tip" option appears after checkout when you use a package or a 100% discount coupon.
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