Some of your clients may not be imported from a spreadsheet for the following reasons:

• Client overwrite was not enabled so any duplicate clients found were not overwritten during the import.
• The First Name field was missing.
• The client record in the spreadsheet contained special characters which the vcita system could not read (certain characters in other languages are a good example of this).
• The unique id associated with the new client is already associated with an existing client in your list.