How to Take a Screenshot on Your Device

To help us resolve your issue as quickly as possible, please consider including a screenshot of the problem you're experiencing when contacting support.

Taking a Screenshot

Follow the instructions in the articles below to take a screenshot.

Desktop 

Mobile

Once you have taken your screenshot, please attach it to your request. We'll get back to you as soon as possible.

Screenshot Tips

Taking screenshots helps our support team identify the issue so we can provide faster response times. 

  • Crop your screenshot: Focus on the relevant part of the screen to make it easier for our team to understand the issue
  • Highlight areas of your screenshot: Use arrows, boxes, or text to point out areas of the screenshot that need attention

You can also attach GIFs to the contact form. To record a GIF, you can use screen recording software such as Loom or Jumpshare.

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