How to Take a Screenshot on Your Device
To help us resolve your issue as quickly and efficiently as possible, please consider including a screenshot of the problem you're experiencing when contacting support.
Taking a Screenshot
Follow the instructions in the articles below to take a screenshot.
Desktop
Mobile
Screenshot Tips
Consider the following tips when taking screenshots. This helps our support team identify the issue so we can provide faster response times.
- Crop your screenshot: Focus on the relevant part of the screen to make it easier for our team to understand the issue
- Highlight areas of your screenshot: Use arrows, boxes, or text to point out areas of the screenshot that need attention
Attaching to Contact Form or Email
Once you have taken your screenshot, attach it to the contact form or email when sending your request. We will do our best to get back to you as soon as possible.