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  1. vcita Help center
  2. Account and Billing
  3. Pricing and billing
  1. vcita Help center
  2. Account and Billing
  3. Pricing and billing

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Sending and Purchasing SMS

Your premium vcita subscription is entitled to a monthly credit of SMS messages that can be used for appointment confirmations, reminders, notifications, and marketing campaigns. The monthly allotment is determined by the subscription level and differs based on your location. There are many ways to use SMS credits! If you run out before your monthly allotment replenishes, you can always purchase more. 

Monthly Credit by Subscription

  Essentials Business Business4 Business10 Platinum Platinum4 Platinum10 Business20 Platinum20
US Businesses 100 250 500 750 500 750 1,000 1,000 1,500
Non-US Businesses 20 50 100 150 100 150 200 200 300

Using SMS

Note: One text message is 160 characters (or 70 non-English characters). If you send a message larger than 160 characters (which is the standard size of one text message), you will be charged for the corresponding number of text messages. For example, 320 characters count as two text messages.
Note: Each SMS also includes a clickable URL to take the recipient to the relevant page in the client portal or BackOffice. The length of this link URL is included in the character counter.

SMS credits can be used for the following:

  • Automated booking confirmation and reminders
  • Automated invoice and estimate notifications and reminders
  • Directly texting your clients
  • SMS marketing campaigns (announcements and automated campaigns)
  • SMS payment requests

International SMS

If you are sending SMS from the US or CAN to a non-US or Canada phone number, you will be charged the international rate for SMS. That is, you will use  2 credits per text message instead of one.

Purchasing Additional SMS

You can purchase additional SMS messages on top of your monthly allowance. In your vcita account, navigate to Settings > My Account.

Tip: Enable auto-reload in your My Account settings to auto-purchase SMS when your balance runs low - this way, your notifications, and campaigns won't be stopped due to a low balance!

SMS FAQs

  • The monthly allotment is automatically deposited into your vcita account at the beginning of each month
  • Any unused portion of the monthly allotment will be lost and does not carry over to the next month
  • The monthly allotment of SMS messages will be utilized before using any purchased SMS
  • Purchased SMS messages never expire and will carry over until used up
  • If your SMS messages stop due to low balance, they will not be sent retroactively

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