Sending and Purchasing SMS

With your premium subscription, you get monthly SMS credits for appointment reminders, notifications, and marketing. The number of credits varies based on your subscription level and location. If you use them up before the month resets, you can purchase additional credits whenever you need them.

Send SMS Messages

Sending SMS can be straightforward but here are a few key things to know when using it for your business:

• Character limits: A standard text message is 160 characters for English text and 70 for non-English text, including any URLs, names, and dates inserted using placeholders. 
• Charges for over 160 characters: If your message exceeds 160 characters, you’ll be charged for additional messages. For example, a 320-character message counts as two texts.

What can I use SMS for?

Here’s how you can use your SMS credits:

• Automated booking confirmations and reminders  
• Automated invoice and estimate notifications  
• Direct text messages to your clients  
• SMS marketing campaigns (including announcements and automated messages)  
• SMS payment requests

Send International SMS

If you're sending SMS from the US or Canada to a phone number outside of these two countries, you'll be charged the international rate. This means each text will use two credits instead of one.

Note: Some countries aren’t eligible to receive SMS. If you have any questions about a specific country, feel free to reach out to support.

Purchase Additional SMS

You have the option to purchase extra SMS if you need more than your monthly allowance.

To purchase additional SMS:

1. Open the platform and click Settings.
2. Select My Account.
3. In the Text Messages (SMS) section, choose how many messages you'd like to buy.
4. Click Purchase.
5. Optional: Tick the Auto Reload box to buy more messages automatically.
6. Click Purchase to finish.

FAQ

When will my monthly balance be added to my account?

The monthly balance is automatically deposited into your account on the first of each calendar month.

Will unused SMS messages carry over to the next month?

Unused SMS messages from your monthly balance will not carry over to the next month and will be lost.

Which SMS messages are used first: my monthly balance or purchased ones?

The monthly balance of SMS messages will be utilized first before using any purchased SMS.

Do purchased SMS messages ever expire?

Any SMS messages don't expire and will carry over each month until you've used them all.

What happens if my SMS messages stop because of a low balance?

If your SMS messages stop due to a low balance, they won’t be sent until the balance is reloaded.