Sending and Purchasing SMS

Your premium vcita subscription is entitled to a monthly credit of SMS messages that can be used for appointment confirmations, reminders, notifications, and marketing campaigns. The monthly allotment is determined by the subscription level and differs based on your location. There are many ways to use SMS credits! If you run out before your monthly allotment replenishes, you can always purchase more.

Monthly Credit by Subscription

	Essentials	Business	Business4	Business10	Platinum	Platinum4	Platinum10	Business20	Platinum20
US Businesses	100	250	500	750	500	750	1,000	1,000	1,500
Non-US Businesses	20	50	100	150	100	150	200	200	300

Using SMS

Note: One text message is 160 characters (or 70 non-English characters) and this character count includes the URLs, names, and dates that may be inserted into the message using placeholders. To ensure your messages are under the threshold per message, we recommend keeping your messages to under 130 characters, so that when the URLs are added the character count will not be above 160. If you send a message larger than 160 characters (which is the standard size of one text message), you will be charged for the corresponding number of text messages. For example, 320 characters count as two text messages.

SMS credits can be used for the following:

Automated booking confirmation and reminders
Automated invoice and estimate notifications and reminders
Directly texting your clients
SMS marketing campaigns (announcements and automated campaigns)
SMS payment requests

International SMS

If you are sending SMS from the US or CAN to a non-US or Canada phone number, you will be charged the international rate for SMS. That is, you will use 2 credits per text message instead of one.

Note: Not all countries are eligible to receive SMS. Please contact support if there is a specific country you have questions about.

Purchasing Additional SMS

You can purchase additional SMS messages on top of your monthly allowance. In your vcita account, navigate to Settings > My Account.

Tip: Enable auto-reload in your My Account settings to auto-purchase SMS when your balance runs low - this way, your notifications, and campaigns won't be stopped due to a low balance!

SMS FAQs

The monthly allotment is automatically deposited into your vcita account on the 1st of each calendar month
Any unused portion of the monthly allotment will be lost and does not carry over to the next month
The monthly allotment of SMS messages will be utilized before using any purchased SMS
Purchased SMS messages never expire and will carry over until used up
If your SMS messages stop due to low balance, they will not be sent retroactively