It is possible to recover a deleted client if the client hasn't already been permanently deleted.
Deleted clients can be recovered if you can locate a past conversation or an appointment with them in your vCita account that hasn't been permanently deleted, yet.
To locate a past conversation or an appointment of the deleted client, do one of the following:
- Search for the client in the Search box in the upper right corner of vCita and select a past conversation or appointment with the client
- Search the Deleted Folder of your vCita Inbox for a conversation with the client
After clicking on the conversation or appointment, the deleted client card will display to the right.
Click on the Client's Name (Deleted):
The full client card of the deleted client will open. Do not click on the Delete Forever Button.
Click on Recover Client button found at the top of the client card
Your client is now fully recovered.
If you have any questions or concerns, please feel free to contact us.