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Why meetings are not automatically added to my Google calendar?

In order for a meeting, that was scheduled on vCita, to be automatically added to your Google calendar you should:

  1. Make sure the email address assigned to your vCita account is the same as the email address of your Google calendar.
    To update the email address on your account, navigate to Settings>Business Info>Account Email.
    *If you wish to receive vCita notifications to another email address you can add it to the Additional Emails field on that same page. 
  2. Make sure you receive an email notification from vCita with the subject "Appointment scheduled with [Your client's name]". This email contains an ics file that will allow you to add the meeting to your calendar.
  3. Enable Automatically add invitations to my calendar option on your Google calendar.
    To enable this setting follow the steps below:
    • Click the gear icon at the top of any Google Calendar page
    • Click Settings
    • In the Automatically add invitations to my calendar section, select the appropriate option (Yes/ Yes, but don't send event reminders until I have responded)
    • Click Save

Please note:  

If appointments are added to your Google calendar automatically and that functionality stops at any point, please make sure vCita email notifications are not sent to the spam folder. If they are, remove vCita from your spam list and that should resolve the problem.

If the vCita messages are not routing to spam, log into the Google account in the same browser you use vCita in. Once you login, your appointments should be automatically added to Google calendar. You can then close your browser but do not log out of your Google account.


Still have questions? Contact us.

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