How do Payment Payouts work with vcita?
vcita is not a payment processor and therefore we do not handle payouts or bank deposits. We also do not charge transaction fees. We funnel online payments through three payment gateways: Square, Stripe, and PayPal.
Stripe and Square
On newly created Stripe and Square accounts, payments normally take 5 to 7 business days to directly deposit into your bank account.
You can click on the following links for more information about Stripe and Square payout policies and how to reach out to them.
If you have not received your payout after 7 business days, we recommend you contact Stripe or Square for further assistance.
PayPal
If you are using PayPal as your payment gateway, be sure that you have entered the correct PayPal email address in the Payments Settings of your vCita account .
Please Note: Payments are normally transferred to your PayPal account immediately upon payment from a client, but to transfer funds to your bank account, you will need to initiate a transfer from your PayPal account.
If additional assistance is needed in regards to a payment received, please click here to access PayPal's Help Center and to contact PayPal Support.
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