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  1. vcita Help center
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  3. Payments
  1. vcita Help center
  2. vcita Help and FAQs
  3. Payments

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How do Payment Payouts work?

Payments by inTandem

Your first Payments by inTandem transaction will typically take around 5-7 business days to show up in your bank account. The 5-7 business days start only after a $100 balance is in the account.

After the first payment is deposited in your account, you can expect payments to process as follows:

  • Transactions finalized before 9 pm EST will be added to your bank account on the morning of the 2nd business day. 
  • Transactions processed after 9 pm EST will be added to your account on the 3rd business day.
Example: A payment processed on Monday at 8:30 pm EST will be in your account on Wednesday morning EST. If the payment was processed after 9 pm EST, it would be in your account on Thursday morning EST.
Note:: Deposits take place at the start of the business day EST (excluding weekends and holidays) and only occur if you have processed over $100 during that day.

If you have additional questions regarding inTandem pay, please contact support.

Stripe and Square

On newly created Stripe and Square accounts, payments normally take 5 to 7 business days to directly deposit into your bank account.

Note: inTandem has no control over this duration, but this duration will likely reduce after the account becomes more established.
Stripe has recently updated their payout policy and schedule due to the affect COVID-19 is having on businesses.
Due to the increased number of refunds and chargebacks that small businesses are experiencing, Stripe may slow their payout schedule on an account or set aside a portion of their account balance for potential refunds and chargebacks.
For additional information on potential Stripe account restrictions, please refer to the following links:

You can click on the following links for more information about Stripe and Square payout policies and how to reach out to them.

If you have not received your payout after 7 business days, we recommend you contact Stripe or Square for further assistance.

PayPal

If you are using PayPal as your payment gateway, be sure that you have entered the correct PayPal email address in the Payments Settings of your inTandem account.

Please Note: Payments are normally transferred to your PayPal account immediately upon payment from a client, but to transfer funds to your bank account, you will need to initiate a transfer from your PayPal account.

If additional assistance is needed in regards to a payment received, please click here to access PayPal's Help Center and to contact PayPal Support.

 

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