Please Note: vCita does not process client payments, handle any of the funds, or determine when funds will be paid out. This is all handled by the Payment Gateway you connect to.
On newly created Stripe accounts, payments normally take 5 to 7 business days to directly deposit into your bank account.
Please Note: vCita has no control over this duration, but this duration will likely reduce after the account becomes more established.
You can click here for more information about Stripe, which includes info about their payout policies and how to reach out to them.
If you have not received your payout after 7 business days, we recommend you contact Stripe for further assistance.
If you are using PayPal as your payment gateway, be sure that you have entered the correct PayPal email address in the Payments Settings of your vCita account .
Please Note: Payments are normally transferred to your PayPal account immediately upon payment from a client, but to transfer funds to your bank account, you will need to initiate a transfer from your PayPal account.
If additional assistance is needed in regards to a payment received, please click here to access PayPal's Help Center and to contact PayPal Support.
Still have questions? Contact Us