vCita works only as a payment gateway for Stripe and PayPal.
We do not do any of the processing of the payments, handling of the funds, or determining when funds will be paid out. This is handled by the payment gateway itself.
On newly created Stripe accounts, payments will take 5 to 7 business days to be direct deposited into your bank account.
Note: vCita has no control over this duration, but this duration will likely reduce after the account becomes more established.
You can click here for more information about Stripe, which includes info about their payout policies and how to reach out to them.
If you have not received your payout after 7 business days, please contact Stripe for further assistance.
If you are using PayPal as your payment gateway, be sure that you have entered the correct PayPal email address in the Payments Settings of your vCita account .
Note: Payments are transferred to your PayPal account immediately upon payment from a client, but to transfer funds to your bank account, you will need to initiate a transfer from your PayPal account.
If additional assistance is needed with a payment, please click here to access PayPal's Help Center and to contact PayPal Support.
Still have questions? Contact Us