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How to Issue Refunds

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4 comments

  • Kilah

    If issuing a refund via Paypal, how do I record the refund in Vcita?

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  • Kiran S.

    Hi Kilah! Simply navigate to the payment in your vcita account and hit 'Refund'. This will mark the payment refunded without triggering an actual refund if the amount was paid via PayPal.

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  • Sam Jamieson

    How do you complete a part refund?

     

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  • Kiran S.

    Hi Sam! At this time, partial refunds are not possible through vcita. You can log into your connected payment gateway (Stripe, Square or PayPal) and issue a partial refund from there. 

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