How to Issue Refunds
Stripe
If your payment gateway is configured to use Stripe, refunds that are completed from within vCita will record the refund in vCita and Stripe will automatically refund the funds to the client.
Square
If your payment gateway is configured to use Square, refunds that are completed from within vCita will record the refund in vCita and Square will automatically refund the funds to the client.
PayPal
If your payment gateway is configured to use PayPal, refunds that are completed from within vCita will only record the refund in vcita, but this will not trigger PayPal to issue a refund and no currency will be exchanged. To return the actual funds to the client, you will need to issue the refund from your PayPal account. Click here to learn more about issuing refunds from your PayPal account.
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