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How to Issue Refunds

Refunding your client from your vcita dashboard is easy.
Note: The workflow will depend on the payment gateway that you have configured in your vcita settings.

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Stripe

If your payment gateway is configured to use Stripe, refunds that are completed from within vCita will record the refund in vCita and Stripe will automatically refund the funds to the client.

Square

If your payment gateway is configured to use Square, refunds that are completed from within vCita will record the refund in vCita and Square will automatically refund the funds to the client.

PayPal

If your payment gateway is configured to use PayPal, refunds that are completed from within vCita will only record the refund in vcita, but this will not trigger PayPal to issue a refund and no currency will be exchanged. To return the actual funds to the client, you will need to issue the refund from your PayPal account. Click here to learn more about issuing refunds from your PayPal account.

Please note: You can only refund full amounts through vcita. If you need to issue a partial refund, do it through your payment gateway by logging into Stripe, Square or Paypal.

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