How do I change or reset passwords?

We recommend using a strong and unique password, combining upper and lowercase letters, numbers, and symbols to keep your account secure.

Changing Your Password

To change your password: 

1. Open the platform.
2. Click Settings.
3. Click Staff.
4. Click your profile.
5. Click Advanced.
6. Click Change Password.

 

7. Enter your current password.
8. Enter your new password.
9. Click Reset Password.

Forgot Your Password?

After too many failed login attempts, your account will be temporarily locked. Try logging in again 30 minutes after resetting your password.

1. Go to Password Reset.
2. Enter your email address.
3. Click Reset Password.

An email with a reset link will be sent to the email address you used to register.

If you did not receive an email:

• Check your spam folder
• Try another email address

If you receive the error message "There has been a failure delivering mail", this may be due to a typo or your email provider's security settings. You can also check with your email service provider to learn why the email was blocked and how to correct this.

Resetting Client Passwords

Clients do not have passwords. Each time a client logs in, they will receive a unique code. The code is sent to the client's email or the mobile phone number listed on their Client Card.

Related to

• password
• reset
• change_password