Here you will find all of the available placeholders that your business can use to edit your vCita email templates. 

General Placeholders

• {{message.text}}
  Displays the message the client submitted with the initial inquiry or the latest correspondence.
  
• {{engagement.title}}
  The engagement title. Typically used for custom events and 1-on-1 appointments.
  
• {{pivot.messages_auto_response}} 
  Displays the "Messages & Documents Auto-reply" as set up in Auto Client Messages
  
  
• {{pivot.meetings_auto_response}}
  Displays the "Thank you message for appointment requests" as set up on Emails and Notifications settings page
  
  
• {{pivot.owning_brand_name}} 
  Displays 'vCita' or White Label brand name
  
• {{staff.contact_name}}
  Business name, as set up in the Business Info settings page
  
  
• {{staff.full_name}}
  Staff member's full name, as set up in the Staff settings page 
  
• {{staff.first_name}} 
  Staff member's first name, as set up in the Staff settings page
  
  
• {{staff.email}} 
  Staff member's email address, as set up in the Staff settings page
  
  
• {{staff.signature}}
  Staff member's email signature as set up in the Staff settings page. 
  Note: The staff members signature is included in the {%layout%} attribute within any email template by default.

• {{client.first_name}}
  Displays the client's first name

• {{client.last_name}}
  Displays the client's last name

• {{client.full_name}}
  Displays the client's full name

Appointment Placeholders

• {{appointment.title}} 
  Displays the engagement title. Typically used for custom 1-on-1 appointments.
  
• {{appointment.service_name}}
  The name of the service. Only works for already created services, not custom appointments.
  
• {{appointment.location}} 
  Appointment location.  
  Note: Once an appointment is scheduled, the placeholder will display instructions on how to attend the meeting. If the appointment is not yet scheduled, a short text will be displayed based on the appointment type: Address/Phone Number/Location
  
• {{appointment.agenda}} 
  Appointment notes. Text entered by the client at the time of scheduling or by the staff member in case the staff member invited the client to meet.
  
• {{appointment.price}} 
  Appointment price. As configured per service in the Services settings page
  
  
• {{appointment.start_time}} 
  Appointment start time will be displayed in the emails only once the appointment is scheduled (confirmed)
  
• {{appointment.duration}} 
  Appointment duration. As configured per service in the Services settings page
  
  
• {{appointment.event_where}} 
  Display the appointment type (phone, address, etc)
  
• {{appointment.interaction_details}} 
  Display the appointment's actual phone number / address / etc.
  
• {{appointment.time_zone}}
   Display the client or business time zone
  
• {{appointment.was_accepted?}} 
  Reads appointments status. ‘true’ or ‘false’ values in case the appointment accepted or not.
  Note: Can be used for conditional text.
  
• {{appointment.not_paid_yet?}}
  Reads the appointment payment status. 
  -'False' in case the appointment does not require an upfront payment or in case the client already paid for the appointment. 
  -'True' in case the appointment requires an upfront payment and in case the client did not pay yet for the appointment.
  Note: Can be used for conditional text.

• {{appointment.meetings_auto_response}}
  Displays the "Booking request auto-reply" as set up in Auto Client Messages

Group Event Placeholders

• {{event.title}}
  Displays the event name
  
• {{event.display_time}}
  Displays the date and time for the event
  
• {{event.start_time}}
  Displays the event start time

Message Placeholders

• {{engagement.assigner_name}}
  Displays the Reassinging Staff's name

Document Placeholders

• {{document.name}} 
  Display the document name in the 'Document received' email notification
  
• {{document.size_in_kb}} 
  Display the document size in the 'Document received' email notification
  
• {{document.notes}}
  Notes the client or the business added with the 'share document' form submission.
  
• {{document.description}} 
   Description added by the business to a shared document

• {{title}}
   Title given by the business to the shared document. If no title is specified, the original filename of the uploaded document will be displayed by default.

Payment Placeholders

• {{invoice.amount_text}} 
  The invoice amount.
  
• {{invoice.invoice_number_text}} 
  The invoice number.
  
• {{invoice.notes}} 
  Notes added by the staff member within the invoice and at the time the invoice was issued.
  
• {{invoice.online_payment}} 
  Reads the 'Online Payment' status. 
  -'True' if the staff member selected within the invoice to allow online payment.
  -'False' if the staff member didn't select the option to allow online payment within the invoice. 
  -Can be used for conditional text.

• {{invoice.issued_at}} 
  The date the invoice was issued on.
  
• {{invoice.due_date}} 
  Invoice payment due date. Based on this date a reminder for pending payment will be sent to the business per the late payment settings.
  
• {{invoice.paid_at}} 
  The date invoice was paid on.
  
• {{payment.paid_for}} 
  The name of the service as the client entered at the time of payment or as set by the business.
  
• {{payment.amount_text}} 
  Amount paid.
  
• {{payment.notes}} 
  Notes added by the client at the time of payment.
  
• {{payment.paid_at}} 
  The date the payment was completed.