Welcome to your White Label Partner account

As a vCita While Label partner, you can sell vCita services under your own brand and fully own your relationship with your clients. Specifically, set your own pricing structure and marketing strategy.

What Does a White Label Account Look Like?

When you complete the White Label account settings, your clients will access your subdomain URL in order to login to their dashboard. They will also see your logo and brand color as in the images below:

Example for White Label login page

The sub-account dashboard will also be branded with your White Label colors and logo

Setting Up the White Label Account

Subdomain settings
Branding settings
Dashboard links

To get started, navigate to Partners Dashboard>White Label Settings

There are 3 main settings you need to complete:

Name and Domain
- Setup a subdomain under "myclients.io"
or
- Setup your own subdomain
Branding settings
Dashboard links

1. Name and Domain:

Please note: In order to secure your and our clients privacy, if you would like to use your own subdomain for your vCita White Label account, you should provide us with the White Label sub domain that your company plans to use for the new directory. For example mycompany.com (please note that we cannot do www.mycompany.com or mycompany.com)

If you do not wish to purchase a certificate, you can work under our white labeled subdomain - "MyClients.io"
(e.g. "mycomany.myclients.io")

Setting Up Under myclients.io Subdomain

Navigate to White Label Settings and select Main

Set your Brand Name - This name will be shown on every vCita account you create - on the dashboard, emails etc. , replacing the "vCita” branding
Create your Subdomain - The subdomain will be used as the unique URL to your branded service, until you set your Host-Mapping. You can use any name you want - the URL created will be in the format: “<Subdomain-name>.myclients.io”.

Setting Up Using Your Own Subdomain

If you would like to use your own subdomain, the following steps need to be taken:

Select the sub domain your company plans to use for the new directory. For example app.mycompany.com (please note that we cannot do www.mycompany.com or mycompany.com)
Once you have created a subdomain, please create a ticket with our Support Team for review, which can be found at https://www.vcita.com/contact
After the subdomain is confirmed, Devops will provide you with a CNAME record that you will then need to configure in your DNS registrar.
1. As a White Label, you will then need to configure 2 CNAMEs:
  1. The CNAME Devops provided
  2. The CNAME that points the sub domain to <subdomain>.myclients.io (for example, app.mycompany.com will point to mycompany.myclients.io)
Once the CNAMES have been configured on your end, please notify the Support Team and they will complete the directory

You should receive confirmation that the request has been received by our Support Team within 48 hours or contact support here.

Complete the White Label settings on your vCita account as below:

Navigate to White Label Settings and select Main

Set you Brand Name - This name will be shown on every vCita account you create - on the dashboard, emails etc. , replacing the vCita” branding
Set the Default Language in which your sub account should be created.

2. Branding Settings

This section lets you customize the dashboard colors and logo to match your own brand:

Add your Logo by clicking the “Choose File” button. This logo will be shown on the upper left corner of your clients’ dashboard, login screen and more - Replacing the vCita logo.
Customize the Dashboard colors the match your brand.

3. Dashboard Links:

You can add navigation links to the dashboard:

Support URL / Email - Add a URL or an Email Address for your clients to contact you if they need help with their account. Setting this will add a “Contact Us” link in the footer, as well as a “Support” link on the upper right corner.
If you use an email address please add mailto:<Your Email Address>
Home URL - Allows you to add a link to your homepage (You website, or other URL relevant for your brand). Setting this will add a Home link to the footer.
Upgrade Page URL - provide a link where your clients can contact you to purchase a subscription.
FAQ URL - We provide a white labeled knowledge base under the URL support.myclients.io you can copy this link to the FAQ URL field to refer your clients there when they click the FAQ link on the dashboard.

To disable any of the links, simply leave the field empty.

Login/Signup Links:

Direct link to Signup: <your domain>/signup
Direct link to Login: <your domain>/login

Have questions? Need more help? Contact us at partners@vcita.com

Additional articles:

How do I create new accounts for my clients?

How can I buy subscription for sub-account?

vCita White Label