Why is my zoom link missing?

Note: Zoom currently limits the number of meetings/links that can be generated to 100 per day. This can cause issues when scheduling multiple recurring events in one day that extend far into the future. Often, this can result in your meeting links breaking. This can generally also be solved by disconnecting and reconnecting your Zoom integration. If you continue to run into issues with this then please don't hesitate to reach out to our support team.

Note: Zoom has a limit of 3 months for recurring events, for them to show on their platform schedule. If you use your Zoom calendar to manage your time, we recommend that you only schedule recurring events for 3 months at a time.

While it is unlikely, one issue that you may run into when using our integration with Zoom is a missing meeting link for your appointments.

One thing that might cause this issue to begin happening is if you are attempting to use your zoom account with more than one vcita account. We currently do not support using the same zoom account for multiple vcita accounts as it can cause this missing Zoom link issue.

If you only have one vcita account that you are using with Zoom then disconnecting and reconnecting your Zoom integration should fix the issue. You can see how to disconnect and reconnect your Zoom by clicking here.

Keep in mind that this will not automatically generate a link for the appointments that were missing links. Cancel the current appointment and set a new one to create a new appointment with a link.

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